Frequently Asked Questions — e98com

Visit the e98com homepage and click the registration button. You will be asked to provide your full name, a valid email address, a secure password and your date of birth. Once the form is submitted and your email is verified, your account is active. You can browse the platform immediately, but you will need to complete KYC verification before your first withdrawal is processed. The whole sign-up process typically takes under five minutes.

You must be at least 18 years old — or the higher minimum age required by your local jurisdiction or the operator's licence terms — to register and place real-money bets on e98com. This is a strict requirement, not a guideline. Age verification is part of the mandatory KYC process. Any account found to belong to a minor will be immediately suspended and all balances will be handled in accordance with applicable law. Please note that local laws in Pakistan may impose additional restrictions on gambling participation.

No — each player is permitted to hold only one registered account on e98com. Creating multiple accounts, whether using different email addresses, devices or payment methods, is a breach of the Terms & Conditions and constitutes a form of account abuse. If duplicate accounts are detected, e98com reserves the right to close all associated accounts, void all bonuses and withhold pending withdrawals pending investigation. If you have previously registered and cannot remember your details, contact support rather than opening a new account.

KYC (Know Your Customer) verification is mandatory before any withdrawal is processed. You will typically be asked to provide: a government-issued photo ID — your CNIC (National Identity Card), passport or driver's licence is accepted — and a proof of current residential address dated within the last three months, such as a bank statement or utility bill. Depending on your activity level, e98com may also request proof of the payment method used for your deposit. All documents should be clear, unexpired and fully legible.

Some account details — such as your email address and contact number — can be updated directly in your account settings. Changes to core identity information (name, date of birth) require you to contact the support team directly, as these fields are linked to your KYC records and any changes must be verified against updated documentation. Keeping your details accurate is important — outdated information can delay withdrawal processing. Contact live chat or email [email protected] (plain text — not a clickable link) for assistance.

Yes — e98com displays account balances and processes transactions in Pakistani Rupees (PKR). This means you deposit in PKR, your balance is shown in PKR, and withdrawals are returned in PKR. You will not encounter any confusing currency conversions during normal use. Available deposit methods are listed in the platform cashier and are subject to change. e98com references payment names familiar to Pakistani users — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — as context only. These references do not imply that any named provider endorses or facilitates gambling.

Minimum and maximum deposit limits vary by payment method and are clearly displayed in the e98com cashier at the time you initiate a transaction. As a general reference, minimum deposits are designed to be accessible — typically starting from a low PKR threshold — while maximum deposits per transaction are set by the platform and may vary based on your account verification status. For the most up-to-date limits, always refer to the cashier, as these figures are subject to change without prior notice.

Withdrawal processing times vary by method and by whether your account has completed full KYC verification. Internal review of a withdrawal request is typically completed within 24 to 72 hours of submission. After e98com approves the request, the time for funds to appear in your account depends on the payment provider and the method used. e98com is not liable for delays caused by third-party banking or e-wallet infrastructure outside its direct control. Pending withdrawals can be tracked in your account transaction history.

The most common reasons for a withdrawal being held or declined include: incomplete KYC verification, a pending wagering requirement on active bonus funds, a mismatch between the withdrawal method and the deposit method used, or a flag raised by the platform's fraud or AML screening process. If your withdrawal is held, you will receive a communication from e98com explaining the reason. For unresolved cases, contact support via live chat or email. e98com commits to resolving withdrawal queries within a reasonable timeframe.

No — e98com strictly requires that all deposits are made from a payment method registered in your own name. Third-party deposits are not permitted under any circumstances. This applies to bank transfers, mobile wallets and any other payment channel. Depositing from a third-party account is a breach of the Terms & Conditions and will result in the deposit being reversed and the account being investigated. If a deposit arrives from an unrecognised source, e98com may suspend the account and request further documentation before allowing any activity to continue.

e98com offers a broad range of products across two main areas: a sportsbook and a casino. The sportsbook covers Pakistan cricket (including bilateral series, PSL and ICC tournaments), international football, UFC, and other live sports with real-time in-play betting options. The casino includes slot games from leading studios, live dealer tables (roulette, blackjack, baccarat) streamed with real dealers, and virtual sports. The full game catalogue is visible in the platform navigation once you are logged in.

Navigate to the Sportsbook section and select Cricket from the sport menu. Choose the match you want to bet on — PSL fixtures, ICC tournaments and bilateral Pakistan series are all listed when available. Click on the odds for the outcome you want; this adds a selection to your bet slip on the right side of the screen. Enter your PKR stake, review the potential return shown, and confirm the bet. Your bet will appear in the "My Bets" section immediately after placement. e98com does not claim endorsement from the PCB, PSL or any cricket body.

In-play (also called live betting) means placing a bet on an event that is already in progress. For example, during a PSL T20 match you could bet on which team will win the next over, the method of the next wicket, or the total runs in a particular partnership — all while the match is being played live. Odds update in real time as the match progresses. In-play markets are available on cricket, football, UFC and other featured sports. A live score tracker is also available within the betting interface for supported events.

Yes — e98com sources its casino games from established, licensed game studios whose titles use certified Random Number Generator (RNG) technology. RNG certification means that each spin, card deal or dice roll is statistically independent and unpredictable, giving all outcomes a fair distribution consistent with the published Return to Player (RTP) percentage. The RTP for each game is typically available in the game's information panel. Live dealer games are streamed from professionally operated studios with real equipment. e98com does not manufacture its own games.

In the event of a confirmed technical malfunction — such as a game crash mid-session, a bet accepted at an incorrect price due to a data error, or a server disconnection during a live dealer round — e98com reserves the right to void the affected wager and return the staked PKR amount to your balance. Any subsequent winnings calculated on a corrupted outcome will not be paid. If you experience a technical issue, record the relevant details (game name, time, bet reference) and contact support. The e98com team will investigate and respond within a reasonable timeframe.

e98com offers a welcome bonus for new players making their first qualifying deposit. The bonus is credited to your account as bonus funds and is subject to a wagering requirement — meaning you must wager the bonus amount a specified number of times before any winnings derived from it can be withdrawn as cash. The exact percentage match, maximum PKR bonus amount and wagering multiplier are published in the promotion terms at the time of the offer. Always read the specific promotion terms before depositing to claim a bonus, as eligibility criteria may apply.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager the bonus amount before it converts to withdrawable cash. For example, if you receive a PKR 5,000 bonus with a 20x wagering requirement, you must place total bets of PKR 100,000 using the bonus before you can withdraw any winnings generated from it. Progress is typically tracked in your account's bonus section. Not all games contribute equally — slots usually count 100%, while table games may contribute less. Check the specific promotion terms for contribution rates.

No — bonus funds cannot be withdrawn directly. Only real-money deposited balance that is not subject to a wagering requirement can be withdrawn freely. If you choose to forfeit a bonus before completing the wagering requirement, the bonus funds and any winnings generated from them will be removed from your balance. Your original deposited amount (minus any losses from play) would remain withdrawable. To forfeit a bonus voluntarily, navigate to the bonus section of your account or contact support. It is always better to understand the terms fully before accepting any offer.

Yes — e98com runs a rotating calendar of promotions for registered players. These include reload bonuses on subsequent deposits, free spin packages on selected slot games, sportsbook accumulator boosts, and seasonal campaigns tied to major sporting events such as PSL finals, ICC World Cups and other high-profile tournaments. Promotions are listed in the dedicated Promotions section of the platform. Availability and eligibility may vary by account status and verification level. All ongoing promotions are subject to their own specific terms and conditions.

Bonus abuse refers to any systematic or dishonest attempt to exploit e98com's promotional offers for guaranteed profit — including but not limited to multi-accounting to claim the same bonus multiple times, coordinated wagering with linked accounts to meet requirements artificially, or placing low-risk mathematical bets that circumvent the spirit of a wagering requirement. If bonus abuse is detected, e98com reserves the right to void all associated bonuses and winnings, suspend the account and withhold any pending withdrawals pending investigation. This is outlined in full in the Terms & Conditions.

e98com applies several layers of security to protect your account and personal data. All data transmitted between your device and the platform is protected by SSL/TLS encryption — the same standard used by banks. Access to your account requires your registered credentials, and internal access to personal data by e98com staff is restricted on a strict need-to-know basis. KYC documents are stored in access-controlled, encrypted repositories. e98com also runs ongoing fraud detection monitoring and conducts regular security reviews. For full details, see the Privacy Policy.

If you suspect unauthorised access to your account, act immediately: change your password via the account settings "Security" section. If you cannot log in, use the password reset option. Next, contact e98com support via live chat and request that your account be temporarily frozen while the incident is investigated. Provide as much detail as possible — including the approximate time you noticed unusual activity and any login notifications you received. e98com takes account security incidents seriously and will work to resolve the matter with you as quickly as possible.

e98com offers a full set of player-protection tools available in your account settings at any time: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check alerts, cool-off periods (24 hours to 30 days) and self-exclusion (6 months, 12 months, 3 years or permanent). Protective reductions apply instantly; increases require a 24-hour cooling period. For comprehensive guidance on all tools, visit the Responsible Gambling page. Support can also activate any tool on your behalf.

To self-exclude, log into your account and navigate to Account Settings > Player Safety > Self-Exclusion. Choose your preferred duration — 6 months, 12 months, 3 years or permanent. Once confirmed, the exclusion takes effect immediately and cannot be reversed or shortened during the chosen period. All marketing communications will also stop. After a temporary exclusion ends, a mandatory 7-day reflection period applies before the account can be reactivated. If you prefer, contact live chat or email [email protected] (plain text — not a clickable link) and a support agent will activate self-exclusion on your behalf as a priority.

e98com is an internationally operated platform and does not hold a gambling licence issued by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. Pakistan has domestic gambling legislation — including the Prevention of Gambling Act, 1977 — which restricts certain forms of gambling activity. e98com does not provide legal advice and cannot confirm whether accessing online gambling services is lawful in your specific location. Players in Pakistan are solely responsible for determining whether their participation in online gambling complies with applicable local laws. If uncertain, seek independent legal guidance before registering.