Player Safety & Wellbeing
Gambling on e98com should always be a form of entertainment — never a financial strategy, a means of coping with stress, or an activity you feel unable to control. This page explains the tools, limits and support resources available to every registered player on the platform.
Adults only — or the higher minimum required by the operator/licence jurisdiction. Local laws in Pakistan may restrict gambling. Players are responsible for knowing and complying with applicable local legislation.
Is gambling causing you distress?
If gambling has stopped being fun — if you are chasing losses, borrowing money to play, or hiding your activity from family — please use the self-exclusion or limit tools in your account, or contact our support team immediately.
Our Commitment
Responsible gambling tools are built into the core of e98com, not added as an afterthought. Here is what every registered player has access to — always.
Set a daily, weekly or monthly cap on how much PKR you can deposit. Once set, limits take effect immediately. Increases require a mandatory 24-hour cooling period before activation — decreases apply instantly.
Define a maximum net loss threshold over a chosen period. When your losses reach the configured PKR amount, betting and casino activity is automatically paused for the remainder of that period.
Set a maximum continuous play duration. An on-screen reminder appears when your session approaches the limit. Once the time is reached, you are automatically disconnected and prompted to take a break.
Take a short break from the platform ranging from 24 hours to 30 days. During a cool-off period your account is suspended for all real-money activity. Promotional communications are also paused.
Permanently or long-term exclude yourself from the e98com platform. Self-exclusion is effective immediately, cannot be reversed for the chosen duration, and blocks all marketing contact during the exclusion period.
Periodic on-screen notifications showing your total session time and net profit or loss during that session. These alerts help you maintain perspective and make informed decisions about continuing play.
How to Access
All responsible gambling tools on e98com are accessible directly within your account settings — no waiting, no lengthy approval process. Here is how to find and activate them:
Use your registered credentials to access your account dashboard from any device — whether you are in Karachi, Lahore or Rawalpindi.
Go to your profile icon and select "Account Settings", then choose the "Responsible Gambling" or "Player Safety" section from the menu.
Select the tool you need — deposit limit, loss limit, session time, cool-off or self-exclusion. Enter your preferred PKR amount or time period and confirm.
Protective limits (decreases, exclusions, cool-offs) apply the moment you confirm. Limit increases require a mandatory 24-hour waiting period before they become active.
Prefer support? If you would rather activate any tool through our team, contact live chat within the platform or email [email protected] (plain text — not a clickable link) and request the tool by name. Our team will action it as a priority.
Caps total PKR deposits within a 24-hour rolling window. Decrease requests apply immediately; increase requests are subject to a 24-hour delay to protect impulsive decisions.
Most commonly used tool — 75% of active users have a deposit limit setTracks your net losses over seven rolling days. When the configured PKR threshold is reached, all betting and casino activity is automatically suspended for the remainder of the period.
58% of users who set loss limits report feeling more in control of their playThis is the strongest tool available. Once activated, your account is blocked for the full exclusion duration — it cannot be reversed early. Available in 6-month, 12-month and permanent options. All marketing is also stopped.
Recognise the Signs
Gambling becomes a problem when it is no longer within your control — when it starts affecting your finances, relationships or mental health. Recognising the signs early makes a meaningful difference. The following are commonly reported indicators of gambling-related harm:
Chasing losses: Continuing to gamble specifically to try to recover money you have already lost, rather than for enjoyment.
Spending beyond your means: Gambling with money earmarked for rent, bills, family expenses or other essential costs — common household pressures in cities like Karachi and Faisalabad.
Borrowing money to gamble: Taking loans, using credit or asking friends or family for money specifically to fund gambling activity.
Hiding your gambling: Concealing the amount you play or the money you spend from family members, partners or close friends.
Feeling unable to stop: Attempting to cut back or stop gambling and finding you are unable to, even when you genuinely want to.
Gambling as an escape: Turning to gambling to relieve stress, anxiety, boredom or emotional pain rather than for entertainment.
Neglecting responsibilities: Missing work, neglecting family duties or withdrawing from social activities because of gambling.
Self-Assessment
Answer these questions honestly. If you answer "Yes" to two or more, we strongly encourage you to use the player safety tools in your account or reach out to support.
Have you ever gambled with money you needed for essential expenses?
This is one of the clearest indicators that gambling is causing financial harm. A PKR deposit limit can help create a firm boundary between gambling funds and household money.
Have you lost track of how long you have been gambling in a session?
Session time loss is common and can lead to extended play beyond your original intent. Activating a session time limit will enforce automatic breaks for you.
Have you felt irritable or restless when trying to cut down on gambling?
These are recognised behavioural indicators that gambling may have moved beyond recreational. Speaking to a support professional is advisable if this applies to you.
Have you returned the day after a loss to try to win the money back?
Loss-chasing is a strong predictor of escalating gambling harm. Setting a loss limit will stop this pattern from taking hold in the first place.
Have you lied to family or friends about how much time or money you spend gambling?
Concealment is a significant warning sign. If this is happening, using self-exclusion or contacting support for a guided conversation about your options is the right next step.
Concerned about a family member? If you are worried about a loved one's gambling behaviour — a common concern for families across Peshawar, Multan or Islamabad — encourage them to speak with our support team or to use the account-level tools described above. Our support staff can also assist with third-party enquiries.
Most Powerful Tool
Self-exclusion is the most serious player-protection measure available. It is designed for players who recognise that they need a complete break from gambling and want a firm, enforceable solution.
Access your e98com account from any device — mobile or desktop.
Navigate to Account Settings > Player Safety > Self-Exclusion.
Select from 6 months, 12 months, 3 years or permanent. If unsure, contact support for guidance — there is no wrong choice when it comes to protecting your wellbeing.
Once confirmed, your account is blocked instantly. Alternatively, contact live chat or email [email protected] (plain text — copy to your email client) to have support activate it on your behalf.
Playing Safely
These are the habits and mindsets that keep gambling enjoyable. We recommend every player on e98com — whether you are placing a PSL futures bet in Lahore or playing live dealer roulette in Karachi — keeps these in mind at every session.
Set a fixed PKR budget before each session and treat it as a leisure expense — the same way you would budget for a meal out or entertainment. Never gamble with rent, bill payments or family income.
Decide how long you will play before you start and stick to it. The session timer tool in your account makes this effortless — set it once and let it work for you.
Losing is a normal part of gambling. The odds are always designed to favour the house over time. Chasing a loss with a bigger bet is one of the most reliable ways to make a small problem significantly worse.
Gambling should be one leisure activity among many — not your primary form of entertainment or social interaction. Maintain interests, relationships and activities outside the platform.
Stress, anxiety, loneliness and frustration are not good reasons to open the platform. Playing when your emotions are heightened increases the risk of poor decisions and escalating stakes.
If gambling is causing stress in your life, talk to someone — a trusted friend, family member or support professional. The e98com support team is also available to discuss your account-level options without judgement.
External Support
If you feel that gambling is becoming a problem, professional help is available. The following are recognised responsible gambling and mental health support resources. Contact details and services are accurate at the time of publication — please verify current availability directly with each organisation.
GamCare is one of the leading gambling support organisations operating under the framework of internationally licensed gambling regulators. Provides confidential advice, counselling and an online chat support service. Their resources are used by operators across jurisdictions globally.
Gamblers Anonymous is a worldwide fellowship of people who share their experience, strength and hope with each other in order to solve their common problem and help others to recover from gambling disorder. Meetings and support are available internationally.
If gambling-related stress is affecting your mental health, speaking with a qualified mental health professional is important. Pakistan has a growing network of mental health services and counsellors — available in major cities including Karachi, Lahore, Islamabad, Rawalpindi and Peshawar. Your GP or a trusted community health worker can provide a referral.
Our support team can help you activate any responsible gambling tool, discuss your options and point you toward appropriate external resources. Available via live chat in the platform. Written enquiries to [email protected] (plain text — not a clickable link). Mark your message "Responsible Gambling" for priority routing.
The Responsible Gambling Council (RGC) is an independent non-profit dedicated to problem gambling prevention. Their resources — including self-assessment tools and harm-reduction guides — are available to anyone who accesses their materials online. e98com aligns its player-safety approach with internationally recognised responsible gambling standards.
Gambling harm affects more than just the individual player — it can place significant strain on families and close relationships. Gam-Anon is a peer-support group specifically for family members and friends of people with gambling problems, providing a confidential and non-judgemental space to share experiences and find practical guidance.
Important note: The organisations listed above are provided as informational references only. e98com does not have a commercial relationship with any of them and cannot guarantee current service availability. Always verify contact details and service hours directly. If you are in immediate distress, please reach out to a trusted person in your life or a local healthcare provider.
e98com operates an adults-only platform. Registering, depositing or placing any real-money bet on e98com is strictly prohibited for anyone below the age of 18 — or the higher minimum required by the operator's licence jurisdiction or the player's local law.
All accounts undergo mandatory KYC identity verification before withdrawals are processed. Where e98com identifies or suspects that an account holder may be underage, the account will be immediately suspended, the balance held and the matter escalated as required by applicable law.
Parental guidance: If you share devices with younger family members — common in households across Multan, Faisalabad and other Pakistani cities — we strongly recommend using parental control software to restrict access to online gambling sites, including e98com. This is your responsibility as much as ours.
Play Safely, Play Smartly
Deposit limits, loss limits, session timers and self-exclusion are built into every e98com account. Logging in now to configure your limits takes less than two minutes — and it is one of the most important things you can do as a responsible player.
18+ only, or the higher minimum required by applicable jurisdiction. Gambling can be addictive — play within your means. Terms & Conditions apply. Local laws may restrict gambling in Pakistan.